Help
About Us
The fullfilment for the webshop section of this site is being handled by Astral Music and we are based in Europe.
All prices are in EURO's and shipments are being send out from the Netherlands.
Check the available for the shipping methods
We offer both courrier service shipping as well as budget small package priority shipping to all countries.
When registered for this site you will automatically have thesame registration entry for the following sites;
www.4djsonly.com , www.armadamusic.nl , www.astralmusic.com , www.cloud9music.nl
Company Details
www.4djsonly.com , www.armadamusic.nl , www.astralmusic.com , www.cloud9music.nl
Fullfilment is handled by;
Astral Music B.V.
Waarderveldweg 91
2031 BK Haarlem
The Netherlands
T: +31235677030 F: +31235628134
Chambre of Commerce: 34170923 AMSTERDAM
VAT-Registration: NL.8109.11.188.B01
Our Bank Details:
Details for international customer wire bank payments:
Rabobank Nederland
Croeselaan 18
3521 CB Utrecht, The Netherlands
IBAN : NL64RABO0326351620
Swift Code: RABONL2UXXX
Beneficiary;
Astral Music B.V.
Waarderveldweg 91
2031 BK Haarlem, The Netherlands
(Dutch Customers;)
Bank gegevens voor Nederlandse Klanten;
Astral Music BV
Rekening Nummer 326351620
Haarlem
Bank: Rabobank Haarlem & Omstreken
Contact Us
Please find details to contact us below;
support@astralmusic.com
All related to technical and functionality of our website.
info@astralmusic.com
All related to status of order, payment, product inquiries, offers of new products and general inquiries. Please use order reference number / customer number or other references when contacting us.
We advise to send an email, nevertheless we can also be reached by phone;
Telephone: +31235677030
Fax: +31235628134
Need Help?
In the Main section of our site (Left Top on the Homepage) you will be able to find the most frequently asked questions when you click on the Help link.
Payment & Shipping Options
Payments:
Our online store accepts a variety of payment methods.
Credit Card (Mastercard), Credit Card (Visa), Credit Card (American Express), PayPal, Wire Transfer, IDEAL (The Netherlands Only), Direct Debit (The Netherlands Only).
Please note bank / credit card and paypal transaction costs are not included in the item price.
For more info on the payment possibilities, please check the individual payment method Topics in the Help section of the site.
Shipping:
We offer Budget priority mail shipping and several UPS service shipping levels ranging from Standard to Express.
Budget priority mail: Budget shipping is handled by Belgian Post and this is an affordable but slow(er) method of shipping. Please allow some days for shipping; (Netherlands 24 Hours) (Belgium 2 days) (Europe 3 - 7 business days.) (USA & Canada, Russia 7-20 Business days.)(Asia, South America, Australia, India 14-30 Business days)
Please make sure that your address details are correct as a wrong address can result in miss ship and we can't take responsibility for this. If something needs to be corrected in the details of your address please inform us by mail, prior to placing the order or immediately after ordering. This service is non traceable.
UPS: For fast delivery we advice you to use a shipping method including tracking as offered by UPS. We offer UPS Standard, UPS Express, UPS Express Saver, UPS Expedited.
Privacy Policy
We collect personal information when you register for a shop account or otherwise voluntarily provide such information.
We use cookies and other technologies to enhance your online experience and to learn about how you use our webshop in order to improve the quality of our services.
We process personal information on our servers in the Netherlands.
Our servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request.
We provide you access to your personal information and let you correct such data if it is inaccurate and delete it, when reasonably possible.
We do not share or sell your personal information to other companies.
Secure Ordering
All transactions made at this shop are handled with the utmost security, however for secure ordering with certification by digicert, we refer you to ordering at www.astralmusic.com. our secure server are covered by our security guarantee.
If you are registered on these site you can use the same ID and password you use for either of these sites: www.4djsonly.com www.armadamusic.nl www.astralmusic.com www.cloud9music.nl
Terms & Conditions
Tradingterms (In English)
1. Applicability of these terms and conditions
1.1 These terms and conditions shall apply to all quotations and deliveries made by Astral Music. These terms and conditions shall apply to all business transactions that Astral Music B.V. concludes with its customers relating to sales, distribution and the provision of services.
1.2 In order to maintain the flexible character of our business relationships, Astral Music B.V. may alter these conditions every three months after written notice to you. These alterations shall not apply retrospectively. Alterations shall apply as from the commencement date that Astral Music B.V. states in its notice and shall only apply to new orders.
1.3. In all other cases, deviations from and/or additions to these terms and conditions shall only take effect after both parties have signed them.
2. Definitions
Article: The goods to be delivered by Astral Music B.V.
Purchaser: The client from whom Astral Music B.V. accepts orders
Company: The record and/or video company that Astral Music B.V. represents and for which Astral Music B.V. sells and distributes.
Order: An instruction from the Purchaser to the Seller, which the Seller is not obliged to confirm.
Seller: Astral Music B.V., acting as the seller of the products it delivers with the approval of a specific company/companies.
3. Communication
3.1 All quotations are non-binding, unless expressly stated otherwise and shall be based in detail on any information provided at the time of request.
3.2 The Seller shall not be bound by general printed information that it has furnished without prior notice to the Purchaser.
3.3 The Seller shall not be bound by arrangements or agreements that subordinate members of staff make if these have not been confirmed in writing. All subordinate members of staff shall be regarded in this respect as employees without authority.
3.4 The party choosing a particular means of communication shall carry the risk in the event of misunderstandings, delays or a failure to properly convey instructions and statements during interaction between the Purchaser and the Seller caused by the use of post telephone, fax, e-mail or any other means of communication.
4. Transport and Risk
4.1 The Seller shall arrange the transport of the Articles and charge its own rates in this regard. These are available from the Seller upon request. The Purchaser may only collect Articles directly from the Seller's warehouse if the Seller expressly consents thereto.
4.2 The Purchaser shall be liable for the cost of express consignments sent at its request.
4.3 The Seller shall carry the risk of the loss of Articles until the moment of delivery thereof to the carrier, even in the case of delivery carriage paid. The Purchaser shall assume the risk thereafter and be responsible for taking appropriate measures to protect the Articles against the risk of loss.
5. Time and place of delivery
5.1 The Seller shall deliver the Articles to the address furnished by the Purchaser. The delivery date stipulated by the Seller shall, to the extent it is applicable, only be indicative, is not binding and the Seller may change it within reasonable limits.
5.2 The Seller shall be entitled to charge the Purchaser for costs that arise from it declining goods that the Seller has sold and tendered to it, subject to a minimum of € 25.00 (twenty-five euro) for each returned consignment.
6 Prices and payment
6.1 The stated prices shall apply for deliveries from the shop, workshop or warehouse and are exclusive of VAT and transport costs, unless the parties agree otherwise.
6.2 The Seller may not make any price adjustments without prior notice. A price increase shall however not apply to you if the Seller can already make delivery of your order before the increase comes into effect.
6.3 Payment must take place no later than the due date provided to the Purchaser. The Purchaser shall be in default without the need for a formal notice of default if payment of outstanding amounts is not made by the due date. In the event of such default, the Seller shall charge the Purchaser arrears interest of 1% per month, for which purpose a portion of a month shall be calculated as a full month.
6.4 The Seller shall be entitled to cancel an agreed discount, with no prejudice to its other rights, if the Purchaser does not pay an invoice by the due date.
6.5 The Seller shall be entitled to charge the Purchaser a penalty of 25% of the total invoice amount plus all additional costs if it is forced to hand over an unpaid invoice for collection to a third party (e.g. a lawyer, bailiff or debt collection agency).
6.6 The Purchaser may never apply set-off. The Seller may allocate the Purchaser’s payment to its other outstanding invoices or those of its affiliated enterprises.
6.7. The Seller shall always be entitled to make delivery subject to cash payment, advance payment or the furnishing of security. The Purchaser shall be responsible for the related costs, e.g. C.O.D. costs. The Seller may regard the agreement as terminated, notwithstanding its right to compensation for expenses and loss of profits, if the Purchaser refuses to furnish the required security.
6.8 The Seller shall retain ownership over all items after delivery, as security for all claims that it may have against the Purchaser at any time, until the Purchaser has fully satisfied its obligations towards it. The Purchaser shall inform the Seller immediately about any attachments or other legal action that could affect the Seller’s reservation of ownership.
7 Cancellations
7.1 The Purchaser may cancel an order, unless the articles have been specially ordered for the Purchaser or the Purchaser and Seller have agreed special conditions. The Purchaser undertakes to always deliver returned Articles in the same condition it received them (including with intact packaging) to the Seller.
7.2 The Seller may cancel an order, without prior notice or the Purchaser being entitled to any compensation.
8. Complaints
8.1. The Purchaser must submit complaints regarding defects, incorrectly delivered Articles and/or non-ordered Articles within 3 working days of receipt, using a returns advice form. After this period has elapsed, Astral Music BV shall no longer be obliged to respond to any request regarding matters described in Article 8.
8.2 The Seller must consider complaints regarding manufacturing faults if lodged within 90 (ninety) days of the date of purchase, using a returns advice form, and provided the product has not been removed from its catalogue.
8.3 Complaints relating to damage in transit must be submitted directly to the carrier.
8.4 The submission of a complaint does not suspend the Purchaser’s payment obligations.
8.5 All rights to lodge complaints shall lapse after the expiry of the periods stated in this Article.
9. Liability
The Seller shall not be liable in any case to compensate the Purchaser for any direct or indirect damage that it suffers, even if the Seller is aware of the prospect of such damage. This expressly includes compensation for delays in the delivery of Articles or trading losses, including operational breakdowns, damage due to lost profits, income or savings or other indirect or consequential damages.
10. Guarantees
Unless it stipulates otherwise, the Seller shall deliver Articles without guarantees of any nature. Manufacturers, developers, suppliers or publishers may however provide their own guarantees to the Purchaser. The guarantee shall always only apply to the first purchaser.
11 Termination
11.1 The Seller shall only be entitled, without prejudice to all its other rights, to declare all agreements concluded with the Purchaser as terminated by means of a written statement, without the need for any further notice of default or intervention by the Courts, if the Purchaser applies for a moratorium on the payment of its debts or is declared bankrupt.
11.2 Either party may terminate an agreement that is governed by these terms and conditions when it can be reasonably stated that the other party will not or will not properly comply with its obligations under the agreement in question. Such a termination shall only take effect after the defaulting party has been notified hereof in writing and given a reasonable time in which to comply with its obligations. The Seller shall be entitled to set further conditions in this written notice, such as additional demand and administration costs.
12 General
12.1 All quotations by the Seller and all agreements concluded between yourself and the Seller, including these terms and conditions, shall be governed by Dutch law. Disputes (including those that are only regarded as such by one of the parties) shall be exclusively brought before the Dutch court that holds jurisdiction in the matter.
12.2 If any provision of these terms and conditions is invalid, unlawful or unenforceable, the remaining provisions shall remain fully in force.
12.3 Agreements concluded under these terms and conditions shall not create any rights or have any consequences for third parties.
12.4 Obligations that endure by nature shall remain in force after the termination of an agreement governed by these terms and conditions and shall apply to parties’ successors-in-title.
12.5 Nothing contained in these terms and conditions shall affect mandatory and lawful statutory provisions, particularly those relating to consumer protection.
12.6 The Purchaser’s general terms and conditions as referred to in purchase order(s) or elsewhere shall not be applicable.
12.7 The Purchaser shall comply with all applicable import and export laws and regulations.
12.8 Any claim of one of the parties that arises from or is related to an agreement governed by these terms and conditions shall lapse if not instituted within two years of the cause thereof becoming reasonably known